Customer service is integral to any organisation, particularly ones that centre on customer service like call centres, restaurants and retail outlets. However, many sectors and industries should look for ways to improve their customer service as providing exceptional customer service should be the norm. Customers want to have a great service and experience, and in turn they will introduce or discuss your place of work, business or company to others. Customer service is not just about attracting new customers, but expanding your current base and retaining old customers. If you want to enhance your skills in customer service, the Diploma in Customer Service - Level 3 is perfectly suited to you.  The course will explore how to meet high quality customer service expectations, tackle angry customers and complaints and ensure customer expectations are met at all times. 

The course will discuss a range of topics such as customer service and legislation, customers and communication, dealing with issues and requests, improving customer relationship and creating a positive impression.

The Customer Service Skills will equip you with the right toolkit to be effective in your job role and perform to the highest standard.  With this certification you can work across a number of industries climbing the career ladder as you gain more experience and increase your earning potential. 

Apply on registration to receive an absolutely FREE Student ID Card (Delivery fee applied)

Online learning is flexible, convenient and gives you the opportunity to balance life's other commitments with higher education. Next Learn Academy offers an extensive range of online courses with a variety of rich material and resources that will let you connect to peers and expert tutors and build on your skills and knowledge. Next Learn Academy is a reliable online provider with a strong reputation and its meticulously designed courses to help you kick-start your professional journey in the best possible way.