Customer Service Skills

Beginner to Intermediate 4.5 (4 Ratings) 85 Students Enrolled
ACCREDITED BY CPD
Customer Service Skills
£49.00 £9.99
Course Includes:
  • Accredited By: CPD
  • Course Level: Beginner to Intermediate
  • Course Duration: 365 Days
  • Number of Modules: 6
  • Guided Learning Hours: 8
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material:
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Key Features

Asynchronous Learning

Easy Navigation

Support by Phone, Live Chat and Email

24 x 7 Access

Certification and Job Assistance

42 Hrs Instructor-led Training
28 Hrs Self-paced Videos
56 Hrs Project Work & Exercises
Flexible Schedule
24 x 7 Lifetime Support & Access
Certification and Job Assistance
What Will I Learn?
  • Learn the role and responsibilities it entails in working in customer service
  • Learn of strategies to implement high quality customer service
  • Enhance your skills so that you can stand out in the competition
  • Learn to handle queries and complaints proficiently 
  • Take your career in customer service to the next level
Description

Customer service is integral to any organisation, particularly ones that centre on customer service like call centres, restaurants and retail outlets. However, many sectors and industries should look for ways to improve their customer service as providing exceptional customer service should be the norm. Customers want to have a great service and experience, and in turn they will introduce or discuss your place of work, business or company to others. Customer service is not just about attracting new customers, but expanding your current base and retaining old customers. If you want to enhance your skills in customer service, the Diploma in Customer Service - Level 3 is perfectly suited to you.  The course will explore how to meet high quality customer service expectations, tackle angry customers and complaints and ensure customer expectations are met at all times. 

The course will discuss a range of topics such as customer service and legislation, customers and communication, dealing with issues and requests, improving customer relationship and creating a positive impression.

The Customer Service Skills will equip you with the right toolkit to be effective in your job role and perform to the highest standard.  With this certification you can work across a number of industries climbing the career ladder as you gain more experience and increase your earning potential. 

Why You Should Learn at Next Learn Academy?
Online learning is flexible, convenient and gives you the opportunity to balance life's other commitments with higher education. Next Learn Academy offers an extensive range of online courses with a variety of rich material and resources that will let you connect to peers and expert tutors and build on your skills and knowledge. Next Learn Academy is a reliable online provider with a strong reputation and its meticulously designed courses to help you kick-start your professional journey in the best possible way.
  • Learners must be over the age of 16.
  • Learners must have a basic understanding of the English language, ICT, Literacy and Numeracy.
  • A sound educational background is an added advantage.
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
  • This is a competence-based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

At the end of the course, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course. 

Those who successfully complete the course will be awarded the Certificate in Customer Service Skills - Level 2 by CPD. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.  

 

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Awarding Body

CPD is an internationally recognised accrediting body that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise.

Other Benefits                  

  • High-quality e-learning study materials.
  • Tutorials/materials from industry-leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Certification
  • Learners must be over the age of 16.
  • Learners must have a basic understanding of the English language, ICT, Literacy and Numeracy.
  • A sound educational background is an added advantage.
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
  • This is a competence-based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

At the end of the course, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course. 

Those who successfully complete the course will be awarded the Certificate in Customer Service Skills - Level 2 by CPD. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.  

 

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Awarding Body

CPD is an internationally recognised accrediting body that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise.

Other Benefits                  

  • High-quality e-learning study materials.
  • Tutorials/materials from industry-leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Certification
Customer Service Skills
£49.00 £9.99
Course Includes:
  • Accredited By: CPD
  • Course Level: Beginner to Intermediate
  • Course Duration: 365 Days
  • Number of Modules: 6
  • Guided Learning Hours: 8
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material:
Training 5 or more people?

Get your team access to 600+ top NLA courses anytime, anywhere.

Try NLA for Business
Program Fee
Starting @

?22,000/month

Total Program Fee ?3,25,000

Get a chance to win a scholarship up to Rs.1.10 Lakhs

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Reviews
  • BM
    Tue, 28-Jul-2020
    Blake Morgan
    Good all around
    The course was structured well. All the sections were broken down and simplified so that even a new learner would be able to grasp the concept easily.
  • AF
    Wed, 01-Jul-2020
    Amayah Foster
    Great value for money
    This provider was the right choice for me.
  • MB
    Sun, 07-Jun-2020
    Miriam Barnes
    Awesome
    I just completed my training and hope to take more courses with them in the future.
  • PB
    Tue, 26-May-2020
    Phoenix Baker
    Simple yet effective
    The course was straightforward and to the point.

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