Customer Service Essentials

Certificate 4.3 (3 Ratings) 1875 Students Enrolled
ACCREDITED BY CPD
£49.00
Course Includes:
  • Accredited By: CPD
  • Course Level: Certificate
  • Course Duration: 365 Days
  • Number of Modules: 18
  • Guided Learning Hours: 11
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material:
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Key Features

Asynchronous Learning

Easy Navigation

Support by Phone, Live Chat and Email

FREE Student ID Card

FREE Printed Certificates

42 Hrs Instructor-led Training
28 Hrs Self-paced Videos
56 Hrs Project Work & Exercises
Flexible Schedule
24 x 7 Lifetime Support & Access
Certification and Job Assistance
What Will I Learn?
  • Learn the role and responsibilities it entails in working in customer service
  • Enhance your skills so that you can stand out in the competition
  • Learn to handle customer queries and complaints efficiently
  • Learn strategies to implement high quality customer service
  • Learn the fundamentals behind managing customers effectively
Description

Does customer service delight you? Is it a profession you would like to get into? Customer service is not just limited to working in a customer-oriented organisation. Customer service is necessary and relevant to many sectors as it is central to ensuring you maintain and retain a loyal customer base. If you want to expand your skills in customer service, the Customer Service Essentials Course is perfectly suited to you.  The course will explore how to meet high quality customer service expectations, how to act professional when you receive a complaint and ensure your customers truly enjoy a great service and experience. 

The course will discuss a range of topics such as the principles of customer service, setting customer service goals, how to manage a team, dealing with unhappy customers and enhancing your communication skills. Improve your tactics, techniques and skillset and create a positive change within the environment you work. 

The Customer Service Essentials Course will equip you with the right toolkit to be effective in your job role and perform to the highest standard.  With this certification you can work across a number of industries climbing the career ladder as you gain more experience. Getting certified in this course will make you a marketable candidate. It will also increase your earning potential.

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Why You Should Learn at Next Learn Academy?

Online learning is flexible, convenient and gives you the opportunity to balance life's other commitments with higher education. Next Learn Academy offers an extensive range of online courses with a variety of rich material and resources that will let you connect to peers and expert tutors and build on your skills and knowledge. Next Learn Academy is a reliable online provider with a strong reputation and its meticulously designed courses to help you kick-start your professional journey in the best possible way.

  • Learners must be over the age of 16.
  • Learners must have a basic understanding of the English language, ICT, Literacy and Numeracy.
  • A sound educational background is an added advantage.
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
  • This is a competence-based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

At the end of the course, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course. 

Those who successfully complete the course will be awarded the Certificate in Customer Service Essentials - Level 2 by CPD. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Receive a Printed Certificate absolutely FREE, with applicable delivery fee  

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Awarding Body

CPD is an internationally recognised accrediting body that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise.

Other Benefits                  

  • High-quality e-learning study materials.
  • Tutorials/materials from industry-leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Certification
  • Learners must be over the age of 16.
  • Learners must have a basic understanding of the English language, ICT, Literacy and Numeracy.
  • A sound educational background is an added advantage.
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
  • This is a competence-based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

At the end of the course, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course. 

Those who successfully complete the course will be awarded the Certificate in Customer Service Essentials - Level 2 by CPD. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Receive a Printed Certificate absolutely FREE, with applicable delivery fee  

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Awarding Body

CPD is an internationally recognised accrediting body that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise.

Other Benefits                  

  • High-quality e-learning study materials.
  • Tutorials/materials from industry-leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Certification
£49.00
Course Includes:
  • Accredited By: CPD
  • Course Level: Certificate
  • Course Duration: 365 Days
  • Number of Modules: 18
  • Guided Learning Hours: 11
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material:
Training 5 or more people?

Get your team access to 600+ top NLA courses anytime, anywhere.

Try NLA for Business
Program Fee
Starting @

?22,000/month

Total Program Fee ?3,25,000

Get a chance to win a scholarship up to Rs.1.10 Lakhs

Curriculum
30 Lectures    00m Total Length
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Student Feedback
4.3
Average Rating
  • 34%
  • 67%
  • 0%
  • 0%
  • 0%
Reviews
  • CB
    Tue, 21-Jul-2020
    Clem Bailey
    Brilliant Course
    The course was well structured and organised.
  • AB
    Tue, 23-Jun-2020
    Aydin Butler
    Very clear
    It was simplified to make it easier to understand all parts of the course.
  • KD
    Mon, 22-Jun-2020
    Kit Dixon
    Very valuable
    All the sections were presented in an effective manner

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