This course is recommended for,

• Customer Service Managers
• Customer Care Supervisors
• Individuals employed or aspiring to be in customer service
• Business professionals and entrepreneurs

In order to qualify in the course ‘Customer Service’ successfully, learners will take an online test. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Pass Mark: 70%

Special Note:

You are given 3 attempts at each module. If a module is failed on the third attempt, it will become locked and you need to contact us for the module to be unlocked again. You are only permitted up to 3 extra attempts per course.

Learners can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

Upon the successful completion of the course, you will be awarded the ‘Customer Service’ E-Certificate by CPD. The Learner will be awarded an E-Certificate in partnership with BA Training and VideoTiles.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

Career Path & Progression

The Customer Service Certificate will improve your candidature for a number of jobs in the customer service industry.  You can use this qualification to study more courses from the Health and Social Care Suite that would make for great follow up courses, and if you want to gain valuable knowledge to add as a skillset to your resume. You can also demand for a salary increment or job promotion from your employer. Given below are job titles you can land, along with the average UK salary per annum according to https://www.glassdoor.com.

• Customer Service Supervisor - £44,000 (Approximately)
• Customer Service Coordinator-  £31,000 (Approximately)
• Customer Service Manager - £48,000 (Approximately)