Customer Service

Beginner to Advance 4.5 (2 Ratings) 116 Students Enrolled
ACCREDITED BY CPD
£49.00 £16.00
Course Includes:
  • Accredited By: CPD
  • Course Level: Beginner to Advance
  • Course Duration: 365 Days
  • Number of Modules: 9
  • Guided Learning Hours: 1.5
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material:
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Key Features

Asynchronous Learning

Easy Navigation

Support by Phone, Live Chat and Email

24 x 7 Access

Certification and Job Assistance

42 Hrs Instructor-led Training
28 Hrs Self-paced Videos
56 Hrs Project Work & Exercises
Flexible Schedule
24 x 7 Lifetime Support & Access
Certification and Job Assistance
What Will I Learn?
  • Explain in great detail what customer service really means
  • The importance of customer service in any organisation or business
  • Identify the goals of great customer service
  • Understand why both verbal and non-verbal communication skills are required in good customer service
Description

Customer service is vital across every sector and industry. Customer service doesn’t necessarily mean you have to work in a customer care setting. It is more about creating an environment that is conducive to ensuring customer requirements are effectively met.  If you wish to pursue a career in this sector, this course will provide an excellent start. Customer Service is designed to understand the importance of providing great customer service, to identify expectations of customers, learn how to meet their requirements and enhance the experience of customers, overall.  Whether you are a junior employee or working in the top management, this course will serve you well if your primary focus is to learn how to build and maintain and retain your customers. The Customer Service course will equip you with the necessary skills and understanding of how to take on the role and responsibilities of working successfully in this industry. 

The Customer Service course contains information and advice on how to deliver the highest standard of customer service. If you want to become proficient at providing effective customer service, this CPD certified course will demonstrates to potential employers that you are continually developing yourself, and will make you a desirable candidate across the retail, hospitality and customer support industries. 

Why You Should Consider Taking this Course at Next Learn Academy?

Next Learn Academy is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD.  At Next Learn Academy, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course.  Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants. 

  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended

This course is recommended for,

  • Customer Service Managers
  • Customer Care Supervisors
  • Individuals employed or aspiring to be in customer service
  • Business professionals and entrepreneurs

In order to qualify in the course ‘Customer Service’ successfully, learners will take an online test. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Pass Mark: 70%

Special Note:

You are given 3 attempts at each module. If a module is failed on the third attempt, it will become locked and you need to contact us for the module to be unlocked again. You are only permitted up to 3 extra attempts per course.

Learners can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

Upon the successful completion of the course, you will be awarded the ‘Customer Service’ Certificate by CPD. The Learner will be awarded a Certificate in partnership with BA Training and VideoTiles.

 

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

Career Path & Progression

The Customer Service Certificate will improve your candidature for a number of jobs in the customer service industry.  You can use this qualification to study more courses from the Health and Social Care Suite that would make for great follow up courses, and if you want to gain valuable knowledge to add as a skillset to your resume. You can also demand for a salary increment or job promotion from your employer. Given below are job titles you can land, along with the average UK salary per annum according to https://www.glassdoor.com.

  • Customer Service Supervisor - £44,000 (Approximately)
  • Customer Service Coordinator-  £31,000 (Approximately)
  • Customer Service Manager - £48,000 (Approximately)
  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended

This course is recommended for,

  • Customer Service Managers
  • Customer Care Supervisors
  • Individuals employed or aspiring to be in customer service
  • Business professionals and entrepreneurs

In order to qualify in the course ‘Customer Service’ successfully, learners will take an online test. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Pass Mark: 70%

Special Note:

You are given 3 attempts at each module. If a module is failed on the third attempt, it will become locked and you need to contact us for the module to be unlocked again. You are only permitted up to 3 extra attempts per course.

Learners can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

Upon the successful completion of the course, you will be awarded the ‘Customer Service’ Certificate by CPD. The Learner will be awarded a Certificate in partnership with BA Training and VideoTiles.

 

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

Career Path & Progression

The Customer Service Certificate will improve your candidature for a number of jobs in the customer service industry.  You can use this qualification to study more courses from the Health and Social Care Suite that would make for great follow up courses, and if you want to gain valuable knowledge to add as a skillset to your resume. You can also demand for a salary increment or job promotion from your employer. Given below are job titles you can land, along with the average UK salary per annum according to https://www.glassdoor.com.

  • Customer Service Supervisor - £44,000 (Approximately)
  • Customer Service Coordinator-  £31,000 (Approximately)
  • Customer Service Manager - £48,000 (Approximately)
£49.00 £16.00
Course Includes:
  • Accredited By: CPD
  • Course Level: Beginner to Advance
  • Course Duration: 365 Days
  • Number of Modules: 9
  • Guided Learning Hours: 1.5
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material:
Training 5 or more people?

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Try NLA for Business
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Reviews
  • AC
    Thu, 15-Oct-2020
    Aaren Cunningham
    Improved my career prospects
    As someone who works in customer service, this course couldn’t have come to me at a better time. I’ve absolutely enjoyed studying this course.
  • CR
    Mon, 16-Nov-2020
    Callie Richards
    Practical course
    It was in detail and hands-on course.

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